Refund & Cancellation Policy
30-Day Money-Back Guarantee: We stand behind the speed, privacy, and compatibility of Pro Office Workspace. If you are not satisfied with your purchase within 30 days, we will provide a full refund with no hassle.
1. Direct Website Purchases (ispacework.com)
For perpetual software licenses or subscription plans purchased directly through our website (via our merchant of record):
- Eligibility Window: You may request a full refund within 30 calendar days from the original date of purchase.
- Process: Send an email to support@ispacework.com with your order number, licensee email address, and reason for refund.
- Turnaround: Refunds are typically processed within 2–5 business days to your original payment method. Upon refund issuance, the associated license key will be deactivated.
2. Subscription Cancellations
If you subscribe to a recurring monthly or annual plan (such as Pro Meet or Business Plan):
- You may cancel your subscription at any time by emailing support@ispacework.com or via the receipt link provided with your order.
- Cancellation stops future recurring charges. You will retain access to your plan benefits until the end of the current paid billing cycle.
3. Purchases Made via the Mac App Store
If you purchase Pro Office apps through the Apple Mac App Store:
- Payments, order history, and billing are managed directly by Apple.
- In accordance with Apple's policies, all refund requests for App Store purchases must be submitted directly through Apple's official refund portal at reportaproblem.apple.com.
4. Contact Us
If you experience any technical difficulties, need assistance setting up your suite, or wish to inquire about a refund, please contact:
FINNOVA LTD Customer Support
Email: support@ispacework.com
Website: https://ispacework.com