Customer Support & Documentation
Frequently Asked Questions
Do I need an account to use Docs, Sheets, or Slides?
No. Pro Office Workspace is completely offline-first. There is no account sign-in required, no cloud synchronization forced, and no telemetry sent from your document editors. Files save directly to your Mac.
Are Microsoft Office (.docx, .xlsx, .pptx) files fully compatible?
Yes. Our applications are tested against thousands of real Microsoft Office files. Pro Office Docs saves clean .docx that reopen in Microsoft Word without repair prompts; Sheets evaluates 156,000+ Excel formulas identically; Slides opens and saves complex .pptx presentation decks.
How do I install the macOS suite?
Download the installer disk image (.dmg), double-click to open it, and either run the package installer or drag the applications into your /Applications folder. All applications are officially signed with Apple Developer ID certificates.
How do video meetings and webinars work?
Pro Office Meet allows instant meetings from your desktop app or browser. Calls with up to 6 people run directly peer-to-peer (no media server needed). Larger meetings (up to 300) and webinars (up to 1,000 attendees) are routed through Cloudflare's ultra-low latency Realtime SFU edge network with optional end-to-end encryption.
How do I get help or report an issue?
You can email our engineering support team directly at support@ispacework.com. We respond within 1 business day.
Contact Support
For technical inquiries, licensing questions, or enterprise volume quotes:
Email: support@ispacework.com
Website: https://ispacework.com
Operator: FINNOVA LTD